I'm sure someone researched this and discovered that if people have a bad experience they will tell ten times more people than they would about a good experience. In other words bad news travels much further than good news when it comes to brands / marketing / services etc.
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I'm sure someone researched this and discovered that if people have a bad experience they will tell ten times more people than they would about a good experience. In other words bad news travels much further than good news when it comes to brands / marketing / services etc.
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