Wednesday, January 16, 2008

Now that's an apology

One of the guys I work with got a serious fright yesterday.

When he opened his bill for web hosting it was a lot bigger than he had anticipated.

Twelve times bigger to be precise.

Luckily it was all sorted with a quick phone call.

Today they followed up with an email apology.

It's so nice, I thought I'd share it with you:

Hi Tobie!

Ack. Through a COMPLETE bumbling on our part, we've accidentally attempted
to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY 
(it was all due to a fat finger)!

We're really really realllly embarassed about this, but you have nothing
to worry about. Please ignore any confusing billing messages you may have
received recently; we've already removed all those bum future charges on
your account and fixed everything up.

Thank you very very much for your patience with this.. we PROMISE
this won't happen again. There's no need to reply to this message unless
of course you have any other questions at all!

The Foolish DreamHost Billing Team!